Question 1:

When dealing with a dissatisfied client or customer, it is important to:

Explanation: When handling a dissatisfied client or customer, it is important to actively listen to their concerns, show empathy, and work towards finding a solution.

Question 2:

Which of the following actions is NOT helpful in resolving issues with a dissatisfied client or customer?

Explanation: Explaining company policies without considering the client or customer's perspective is not helpful in resolving issues. It is important to understand their concerns and find a solution that addresses their needs.

Question 3:

How can you demonstrate empathy when addressing a dissatisfied client or customer?

Explanation: To demonstrate empathy, you should acknowledge the client or customer's feelings, actively listen to their concerns, and show understanding of their perspective.

Question 4:

When resolving an issue with a dissatisfied client or customer, it is important to:

Explanation: When resolving an issue with a dissatisfied client or customer, it is important to take ownership of the problem, offer a solution that meets their needs and expectations, and address their specific concerns.

Question 5:

After resolving an issue with a dissatisfied client or customer, what should you do next?

Explanation: After resolving an issue with a dissatisfied client or customer, it is important to document the details of the issue and the resolution for future reference and improvement. It is also crucial to maintain a positive relationship with the client or customer.