Question 1:

How do you ensure that you consistently deliver a high level of customer service in your role?

Explanation: The correct answer is C. Consistently delivering a high level of customer service involves actively listening to customer needs, providing prompt and helpful responses, and going above and beyond to meet their expectations.

Question 2:

How do you handle challenging or difficult customers?

Explanation: The correct answer is C. Handling challenging or difficult customers involves remaining calm, empathizing with their concerns, and finding a mutually satisfactory solution.

Question 3:

How do you manage customer expectations?

Explanation: The correct answer is C. Managing customer expectations involves setting clear and realistic expectations from the beginning and keeping the customer informed throughout the process.

Question 4:

How do you handle customer complaints or negative feedback?

Explanation: The correct answer is C. Handling customer complaints or negative feedback involves actively listening to the customer, acknowledging their concerns, and taking appropriate steps to resolve the issue.

Question 5:

How do you build rapport and establish a positive relationship with customers?

Explanation: The correct answer is C. Building rapport and establishing a positive relationship with customers involves actively listening, showing genuine interest in their needs, and treating them with respect and courtesy.