How do you ensure that you consistently deliver a high level of customer service in your role?
Explanation: The correct answer is C. Consistently delivering a high level of customer service involves actively listening to customer needs, providing prompt and helpful responses, and going above and beyond to meet their expectations.
How do you handle challenging or difficult customers?
Explanation: The correct answer is C. Handling challenging or difficult customers involves remaining calm, empathizing with their concerns, and finding a mutually satisfactory solution.
How do you manage customer expectations?
Explanation: The correct answer is C. Managing customer expectations involves setting clear and realistic expectations from the beginning and keeping the customer informed throughout the process.
How do you handle customer complaints or negative feedback?
Explanation: The correct answer is C. Handling customer complaints or negative feedback involves actively listening to the customer, acknowledging their concerns, and taking appropriate steps to resolve the issue.
How do you build rapport and establish a positive relationship with customers?
Explanation: The correct answer is C. Building rapport and establishing a positive relationship with customers involves actively listening, showing genuine interest in their needs, and treating them with respect and courtesy.